Wednesday, September 17, 2008

Irritating customers

Sometimes i really feel like slapping them. Asking so many silly questions, and insist tat i gave them an answer? I think i'm not suitable in customer service line, though i had been in the bank for 2.5years. Last time i was a waitress when i was 15. I like serving food, recommending customers wat are our speciality. I had very gd memory in food, hehe.... i meant i can memorise customer's order even though i did not write it down. But now, in the banking industries, customers are really different. Esp, when u met those irritating one!

Today was a busi day. My partner off day,so only left me alone upstairs, opening accounts for these people. First one walk in, he already act as though i owed him one million dollar. Never mind, sit down, say he want to place money in the foreign currency Fixed deposit. I checked his profile, he already has an account. So i told him upstairs is for opening accounts only. Placement is to be done downstairs. He den say he want to open SGD FD account. Den after opening, he say he changed his mind, he wanna place in e Foreign Current FD instead. He say since he already with me for so long, so he asked mi to do e placement for him. Wah kao, waste my time only!

Second customer walked in, tis time is a lady. Come in aso wan to open a Foreign currency FD account. But dont have money to open. Told me her money is at citibank. Den wat? i go citibank take for her isit? Go to citibank and withdraw money den come over open account la! Silly rite?? B4 she left, she ask mi 101 questions about tis account. Really feel like punching her already, jammed me for so long, until my queue become so long.

Third stupid customers walked in at 4.25pm, a china student. The bank closed at 4.30, u see these ppl cannot come earlier. Never mind, of course i still have to serve her. "DBS bank savings account is without a passbook. We oni provide statements every month end. So if u want a passbook, u have to go POSB bank to open the account." She asked: " why no passbook? how come we dont have passbook? I wan a passbook in DBS. Really an idiot, i just told her DBS no passbook, if she wan a book, go POSB. I repeat like 3times, den her brain works. She said ok, nvm, go ahead and open the account. I need her address in spore and in china. She think so so so long.. den told mi she cant rem her address for both. She said why do we need her address for, so troublesome. Her brain cant work again, she forget we need to send her statements, so of course we need her address. Den she said, nvm, so troublesome, she dont wan to open. Damn wasting my time!

I gota rush hm today coz nobody is at hm, oni maid and princeton. So luckily, managed to finish up my things b4 530. After tat i took a cab hm. Now waiting for my dearie to come back, den we'll go for dinner together. I met all kinds of customers. watever patterns aso have. The most incredible one aso exists. I guess i must drink some herbal tea b4 my blood pressure overflow.