Overslept this morning... jump out of the bed at 7am! i'm suppose to wake up at 615 every morning. i guess i'm too tired. dearie is on duty, so he's not at hm to drive me to work. I took a cab then.
Abit late for my soya beancurb breakfast, so just grab a bun to eat. Today i'm at the customer service counter. Sat is a damn busi day at bank... esp the enquire counter. Coz there will be big crowds there to ask soooooo many questions. I have only one mouth and i got to handle these people. hehe... luckily i'm experience enough and got the product knowledge, lol.
Of course there will be some customers who are very demanding, so i have to use another method to shut their mouth up. Except those who wants to see the manager, den i got no choice. Next two weeks i will be upstairs, opening accounts. Oh that will be tougher, as some of the procedures are too complicated. For example, Bankers Guarantee. Some more my supervior is going on leave, if i meet with difficulty, nobody to call for help le.
This afternoon i took a nap. Guess wat, i dreamt tat i scold a customer! HAHA. wat a funni dream. I still rem wat i said, " Please don't shut at me like this! i'm the staff of DBS, i'm not your slave or your worker! So if u want good service, u FIRST be a good attitude customer!" wow..... bravo.... when i woke up, i praise myself. hee... i think when its my last day at work, then i will tell a customer off like this.
Tmr is sunday, we plan to go jurong point the whole day. Wanna explore JP, bring Princeton go see see things aso. If the time is early, perhaps will msg May again, go see jaden! My next off day is on xmas only, sob!
Saturday, December 13, 2008
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